QUESTIONS AND ANSWERS:
Q: Why do I have to verify my order over the phone?
We only email you and ask you to call us to verify your order over the phone if your card declined or you provided us with an invalid card number. If your information is correct your order will process automatically and you will receive a email confirmation.
Q: Is Your Products 100% Legal?
Our products does not contain any banned chemicals such as JWH-018, cannabicyclohexanol, JWH-073, CP47, CP 497 and JWH-200 so it is 100% Legal in the USA up to date!
Q: How will my package arrive?
Your package will arrive in a discrete white envelope. This is specifically designed for your privacy.
Q: How do I know you guys are legitimate and not a scam?
We operate through a secured server that makes sure everything is authenticated before purchase. You can also contact us with any questions or concerns you may have before you make a purchase. We are also top reviewed on incenselocator.com with the best reputation on the internet. We wouldn't be in business if we were a scam!
Q: Is your products really potent as you say they are?
We have many returning customers who continuously come back to us because we provide only the best quality potent herbal incense blends on the internet. We make sure our products are all "extra sprayed" to guarantee potency.
Q: Why is your prices higher then other websites?
Our prices is higher because we provide stronger potent blends than our competitors. We update daily while their content is from last year! We advise all customers to be careful making purchases with other websites that asks you to pay with your bank account with ZELLE or send in a money order because that is usually a scam. Other websites also sell dead blends/fake generics with no potency in the same packaging as our popular blends. These products they offer are pure garbage or out of date so we strongly urge our customers to stay away from them.
Q: What if I don't know which is the best product to order?
Please call our customer service 773-649-3005 between the hours of 9AM-6PM EST and they will advise you on what we have available and what is currently the strongest aroma blend.
Q: Do you have express shipping available?
Sorry at this moment no due to high demands. However, we will again very soon!
Q: Do you sell wholesale?
Yes we give a very big discount to those who are interested in buying wholesale with us. Please contact us and we will put together the best price for you based on your needs.
Q: What kind of cards do you guys currently accept?
We accept all major and prepaid VISA, MASTERCARD & DISCOVER credit cards at the moment. Alternatively, you can also call us and pay with Paypal or Western Union if you prefer.
Q: When will my orders be shipped?
Your order will be shipped every Tuesdays and Fridays and you will be notified with a tracking number when it is shipped.
Q: When will my product arrive?
It usually takes about 3 days for the bank to clear your payment. After that we ship out the product right away and give you the tracking number. It should be at your door within 5 days of the bank clearing your payment.
If you have any further questions or concerns please give us a call: (773) 649-3005
We are more than happy to help!