QUESTIONS AND ANSWERS:
Q: What payment methods are you guys accepting?
At the moment due to the nature of the business we are only accepting Virtual E-Check payments which is a safe and secure way of checking out directly using your banks checking and routing number. Your information goes directly to the bank and is not stored. Please make sure you provide the correct checking and routing number upon checkout or else your Virtual E-Check will bounce and your order will be cancelled. We will notify all customers when we are accepting Credit/Debit Cards again.
Q: Why do I have to verify my order over the phone?
We only email you and ask you to call us to verify your order over the phone if your payment is declined or you provided us with invalid information. If your information is correct your order will process automatically and you will receive a email confirmation.
Q: Is Your Products 100% Legal?
Our products does not contain any banned chemicals such as JWH-018, cannabicyclohexanol, JWH-073, CP47, CP 497 and JWH-200 so it is 100% Legal in the USA up to date!
Q: How will my package arrive?
Your package will arrive in a discrete white envelope. This is specifically designed for your privacy.
Q: How do I know you guys are legitimate and not a scam?
We operate through a secured server that makes sure everything is authenticated before purchase. You can also contact us with any questions or concerns you may have before you make a purchase. We are also top reviewed with the best reputation on the internet. We wouldn't be in business if we were a scam!
Q: Is your products really potent as you say they are?
We have many returning customers who continuously come back to us because we provide only the best quality potent herbal incense blends on the internet. We make sure our products are all "extra sprayed" to guarantee potency.
Q: Why is your prices higher then other websites?
Our prices is higher because we provide stronger potent blends than our competitors. We update daily while their content is from last year! We advise all customers to be careful making purchases with other websites that asks you to pay with your bank account with ZELLE or send in a money order because that is usually a scam. Other websites also sell dead blends/fake generics with no potency in the same packaging as our popular blends. These products they offer are pure garbage or out of date so we strongly urge our customers to stay away from them.
Q: What if I don't know which is the best product to order?
Please call our customer service 773-649-3005 between the hours of 9AM-6PM EST and they will advise you on what we have available and what is currently the strongest aroma blend.
Q: Do you have express shipping available?
Sorry at this moment no due to high demands. However, we will again very soon!
Q: Do you sell wholesale?
Yes we give a very big discount to those who are interested in buying wholesale with us. Please contact us and we will put together the best price for you based on your needs.
Q: What kind of cards do you guys currently accept?
Currently we are not accepting credit/debit cards.
Q: When will my orders be shipped?
Your order ships out right away as soon as the bank clears the funds to us which usually takes anywhere between 3-5 business days.
Q: When will my product arrive?
It usually takes about 3-5 days for the bank to clear your payment. After that we ship out the product right away and give you the tracking number. It should be at your door within 5 days of the bank clearing your payment.
If you have any further questions or concerns please give us a call: (773) 649-3005
We are more than happy to help!